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<td width="949">We sincerely regret if the quality of our product did not meet your expectations. To handle your request quickly and accurately, please contact us via our contact form. We will take care of it immediately.</td>
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The quality of my product is not as expected – where can I report this?

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<td width="949">Due to high demand, we are currently unable to accept any more testers for our MyTaste Panel. If we reopen the registration, we will announce it on the MyTaste website.</td>
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I would like to participate in the MyTaste Panel – where can I sign up?

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<td width="949">Our products are available in grocery retail stores, including Rewe, Edeka, and Kaufland – while supplies last. Some special promotions may also take place in other supermarkets. If a product is unavailable, feel free to ask the store management if and when it will be restocked. We are always able to supply – the retailer just needs to order the item from us.</td>
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Where can I find your products?

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<td width="949">No. We are a medium-sized company based in Baar (Switzerland) and have no economic ties to Nestlé.</td>
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Are you part of the Nestlé Group?

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<td width="949">No. In 2003, Mövenpick sold the international rights for Mövenpick Ice Cream to Nestlé – including the brand rights for Mövenpick ice cream products.</td>
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Is Mövenpick Ice Cream part of your product portfolio?

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<td width="949">No. We are a medium-sized family business based in Baar (Switzerland) and do not provide financial contributions to any parties, politicians, or political institutions. We strongly oppose any form of discrimination.</td>
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Is it true that you fund far-right parties?

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<td width="949">We continuously strive to optimize our processes and products for sustainability. This includes carefully selecting raw materials, balanced recipes, and gentle processing. For the packaging of our dairy-fresh products, we already use K3 cups (3-component cups), which significantly reduce the plastic content compared to conventional cups.</td>
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What do you do for sustainability?

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<td width="949">We are committed to the Mövenpick brand promise of offering high-quality and enjoyable food that brings joy to every bite – at a fair price-performance ratio. For example, our dairy-fresh products do not contain added flavors, and our hazelnut spreads are free from palm oil.</td>
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Why are your products so expensive?

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<td width="949">Allergen labeling is very important to us so that our products can be consumed worry-free. All allergens – such as gluten, soy, nuts, or milk components – are clearly listed in the ingredient list on the packaging.</p>
<p>Many of our products naturally do not contain gluten, soy, or nuts. Other products, such as yogurts or puddings, contain milk and milk components and may include additional allergens depending on the variety.</p>
<p>If you are unsure or have specific questions about a product, please check the packaging or contact us directly – we are happy to help.</td>
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What about allergens like gluten, soy, or nuts in your products?

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<td width="949">Mövenpick stands for the best taste – from selecting high-quality ingredients to careful production according to high-quality standards. We collaborate with selected partners to create excellent products. The respective licensing partner is always indicated on our products.</td>
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Why does the back of the product state a different manufacturer?

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<td width="949">Many of our products, such as fruit spreads, coffee, and vinegar, are naturally vegan and free from animal ingredients. However, we do not actively label them as “vegan.” We are closely monitoring the increasing demand for vegan alternatives.</td>
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Why don’t you offer vegan products?

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<td width="949">Sugar is used not only for taste but also for product preservation. For us, it is essential that our products maintain consistent great taste throughout their shelf life, as the best taste is our top priority. At the same time, we are constantly working on reducing the sugar content in our products.</td>
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Why do most of your products contain sugar?

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<td width="949">Please use our contact form on the website. We appreciate your interest and will get back to you as soon as possible.</td>
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Where can I send press, sales, or collaboration inquiries?

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<td width="949">The fruit layer is an essential part of our unique taste experience. That’s why we intentionally swirl it on top of the yogurt base, ensuring that every spoonful delivers the perfect combination of creamy yogurt and intense fruit flavor.</p>
<p>This guarantees the best taste experience from start to finish – without the need to stir.</td>
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Why is the fruit layer on top of your fruit yogurts?

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<td width="949">Our dairy-fresh products are made from heat-treated milk. Depending on the product, the milk is either pasteurized or ultra-high temperature treated (UHT). These processes ensure that any harmful bacteria present in raw milk are eliminated.</td>
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Are your dairy products made from raw or pasteurized milk?

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<td width="949">Our dairy products do not contain raw milk and can therefore be consumed safely during pregnancy. However, if in doubt, we recommend consulting a doctor.</td>
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Can your dairy products be consumed during pregnancy?

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<td width="949">The terms &#8222;jam&#8220; and &#8222;preserves&#8220; are legally defined. For example, a strawberry jam must contain at least 35% strawberry content (at least 45% for extra jam) and have a total sugar content of at least 55%. Marmalade, on the other hand, can only be made from citrus fruits, such as oranges or lemons.</p>
<p>The term &#8222;fruit spread&#8220; is not legally regulated and is often used for products that contain less sugar and more fruit than jams and preserves.</td>
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What is the difference between fruit spread, jam, and preserves?

<p>There is no best-before date (BBD) on our vinegar bottles because it is not legally required. Vinegar is preserved by heating before bottling. The high acid content also has a natural preservative effect, making vinegar nearly indefinitely shelf-stable.</p>
<p>However, it should be stored in a dry place and protected from heat. Opened bottles should always be tightly sealed and consumed within a few months. Over time, vinegar may darken slightly – this does not affect its quality.</p>


Why is there no best-before date (BBD) on your vinegar bottles?

<p>Copyright 2020 by Mövenpick Holding AG, Schweiz. All rights reserved.</p>
<p>Mövenpick Holding AG<br />
Oberneuhofstrasse 12<br />
CH-6340 Baar</p>
<p>Tel.: +41 41 759 17 17<br />
E-mail <a href="mailto:finefoods@moevenpick-group.com">finefood@moevenpick-group.com</a></p>
<p>Registered office: Baar, Switzerland<br />
Commercial register entry: Commercial Register of the Canton of Zug (CHE-101.279.673)</p>
<p>Concept and realization:<br />
Connecta AG<br />
Rheinstr. 1<br />
65189 Wiesbaden</p>
<p><a href="https://www.connecta.ag">www.connecta.ag</a></p>


Legal Notice

<p>Copyright 2021 by Mövenpick Holding AG, Schweiz. Alle Rechte vorbehalten.</p>
<p>Mövenpick Holding AG<br />
Oberneuhofstrasse 12<br />
CH-6340 Baar</p>
<p>Telefon +41 41 759 17 17<br />
Email <a href="mailto:finefoods@moevenpick-group.com">finefood@moevenpick-group.com</a></p>
<p>Sitz der Gesellschaft: Baar, Schweiz<br />
Handeslsregistereintrag: Eingetragen im Handelsregister des Kantons Zug (CHE-101.279.673)</p>
<p>Konzeption und Umsetzung:<br />
Connecta AG<br />
Rheinstr. 1<br />
65189 Wiesbaden</p>
<p><a href="https://www.connecta.ag">www.connecta.ag</a></p>


Impressum

<p>Copyright 2020 by Mövenpick Holding SA, Suisse. Tous droits réservés.</p>
<p>Mövenpick Holding SA<br />
Oberneuhofstrasse 12<br />
CH-6340 Baar</p>
<p>Téléphone +41 41 759 17 17<br />
E-mail <a href="mailto:finefoods@moevenpick-group.com">finefood@moevenpick-group.com</a></p>
<p>Siège de la société : Baar, Suisse<br />
Inscription au registre du commerce : inscrite au registre du commerce du canton de Zoug (CHE-101.279.673)</p>
<p>Concept et mise en œuvre:<br />
Connecta AG<br />
Rheinstr. 1<br />
65189 Wiesbaden</p>
<p><a href="https://www.connecta.ag">www.connecta.ag</a></p>


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